Job posted on Thursday, January 11th, 2018 at 12:15 pm
Job Summary


Job Summary


  • The position is responsible for generating sales and deliver customer service at its best.
  • Support the other operational duties

Key Responsibilities

Hospitality and Guest Service

  • Delivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge.
  • Uses proper procedures to ensure the accuracy of every order for every guest.
  • Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru.
  • Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs.
  • Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue.
  • Listens carefully to guests and apologizes for the experience in the case of a complaint.

Store Operations

  • Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided.
  • Prepares all products as required, following the order monitor to ensure the accuracy of every order.
  • Communicates showcase and product needs to ensure proper product availability for guests.

Policies and Procedures

  • Follows all restaurant policies, procedures and standards.
  • Maintains the front counter by keeping it clean, organized, stocked and ready for rush periods in the restaurant.
  • Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Store Manager.


  • Count money in the cash till at the beginning of the shifts to ensure that amount is correct and there is adequate change.

Health & Safety

  • Works in compliance with occupational health and safety legislation.
  • Knows, understands and follows safe work practices and procedures.


  • Qualifications and Skills
  • Graduate of Hotel and Restaurant Management or any hospitality-related course.
  • Minimum one (1) year of work experience
  • Ability to carry out required tasks in an accurate manner.
  • Ability to maintain composure during rush hours.
  • Ability to present bills, take orders and deliver them to customers in a timely manner
  • Ability to deliver top quality customer service and assistance

Job Types: Full-time,

Salary: AED2,000.00 to AED2,500.00 /month

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