F & B WAITER / WAITRESS at Shang Palace

Job posted on Sunday, July 29th, 2018 at 10:37 pm

Shangri-La Hotels


  • Provides courteous service to guests and responds promptly to guest’s inquiries, complaints or requests.
  • Handles all complaints and requests immediately and ensures that guests are satisfied with the service. Requests assistance from the Service Leader/ Manager if complaints and requests cannot be handled
  • Prepares all documentation for the amenity program, highlighting VIPs and special request
  • Knows how to take a private order by telephone and get appropriate information
  • Operates all computer systems in accordance with the correct operating standards
  • Orders all stationery and organize the office on a weekly basis
  • Deals with enquiries from Reception, Cashiers, Accounts and other departments as necessary in a professional manner.
  • Keeps the log book in order
  • He/she is employed by the Food and Beverage Division and as such may be assigned to any area that the Management seems suitable and necessary
  • Must be attentive and willing to perform duties assigned by the Service Leader
  • Follow maintains program and cleaning schedule
  • Legibly document maintenance needs on work orders and submit to manager
  • Organise document and track pick up of dirty trays / trolleys, direct staff as required to retrieve dirty trays and trolleys
  • Answer Restaurant Service phone within 3 rings using correct salutation and telephone etiquette
  • Assist Restaurant Service staff in their jobs functions as specified in departmental standards
  • Monitor and maintain cleanliness, sanitation and organisation of all service areas
  • Maintain positive guest relations
  • Be familiar with all hotel services/ features and local attractions/ activities to respond accurately to any guest inquiry
  • Accommodate guest requests for change courteously
  • Take guest’ food and beverage order utilizing suggestive selling techniques and following all departmental standards


  • At least 1 years experience in a similar position in a 5* hotel
  • Excellent communication skills in English (oral and written). Fluency in Chinese is preferable
  • Passion for delivering exceptional levels of guest service
  • A warm personality, attentive and presentable
  • Accountable and resilient
  • Familiar with Micros system
  • Ability to work under pressure

source : indeed.ae

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