Guest Relations Officer

Job posted on Monday, March 20th, 2017 at 5:12 pm
 
About the Position:We are looking to recruit a Guest Relations Officer to join our growing team, based in Dubai, UAE. The main purpose of the role is to support the company in achieving the monthly and annual objectives through customer service support. This role is responsible for ensuring that all customers are provided with the highest standard of customer service be it from email, phone or walk in. Handling all incoming telephone communications, noting reasons for call and forwarding to relevant team members, subject to availability.

The main responsibilities of the role are the efficient handling of customer enquiries for both phone, email and walk in; to provide accurate information about Honda products and service; to assist in the co – ordination of showroom requirements; to accurately log all walk in and phone enquiries on to the Fastrack system; to ensure that all customers are met and greeted properly when visiting the showroom.

About You:The ideal candidate will have the following experience:

 

  1. 1-2 years’ experience within the field of Customer Service
  2. Strong written and oral skills in the English language.
  3. Proactive,hardworking, motivated approach
  4. An understanding of IT systems would be advantageous.
 
 
 
 
 
 
 
 
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