POST-CUSTOMER CARE EXECUTIVE
SALARY-2500 -3000 AED
NATIONALITY –FILIPINO /INDIAN ONLY
EXP-2 TO 3 YRS IN UAE IN TELECOMMUNICATION FIELD.
Customer Service Representative Job Responsibilities:
Serves customers by providing product and service information; resolving product and service problems.
Customer Service Representative Job Duties:
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Attending phone calls and responding to enquires.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Excellent communication skills.
• Active body language.
• Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed.
Customer Service Representative Skills and Qualifications:
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking
WALK – IN is going to be held on 14 to 16 January 2018– 11 AM to 2PM at our office mentioned below.
Address – Kansas Trading Co. LLC , Al Owais Towers, 1506, Deira, Al Sabkha, Baniyas Square.
Directions by metro – Baniyas Square metro station > Take Exit 1 > Behind Emirates NBD building, Al Owais Business Tower (Sedarat Iran Bank Building), office no – 1506.
Landmark : Opposite to Gift Land.